You must check any Product delivered to you to determine if it is damaged. If a Product is damaged on delivery, then you should refuse to take receipt of that Product and notify us through our Customer Service. If you notice damage to a Product after delivery, you should notify us within 14 days of delivery. If so, you may return the product to us in accordance with this clause.
If you wish to return a Product that is not damaged please note that there is no legal requirement for us to accept returned goods if you have merely changed your mind. However, we may accept certain goods back if they are returned unopened, unused and in original undamaged condition within a period of 7 days only. Personal hygiene products and headphones may only be returned if they are faulty.
Contact us first to see if this applies to the goods that you wish to return.
We will not refund the Delivery Fee where the Products have been delivered to you, unless you are returning the Product because it was damaged.
You are also entitled to all guarantees and rights to return faulty goods that may be given by the manufacturer of the goods and by law except where excluded in these terms and conditions.
All products purchased from Gary Anderson come with a manufacturer’s warranty. Your tax invoice or receipt is your proof of purchase for any warranty claim.
Extended Warranties Available
Extended Warranties (up to 5 years) available, please contact us for further details.
Statutory Warranties – Consumer Guarantees Act
If you have purchased goods or services for domestic or household use you may have rights under the Consumer Guarantees Act 1993. If you have purchased goods or services for business or commercial purposes the Consumer Guarantees Act will not apply.